Rapid-Response Support, Technicians on site 24/7

Our remote hands technicians serve as an extended member of your in-house team of experts to help deliver the highest standard of performance for your needs.

Services are available on-demand and can also be scheduled in advanced to support your business.

Digital Realty Remote Hands Services perform a wide range of remote management and troubleshooting tasks to keep your data centre up and running.

Save Time and Resources

24x7 coverage, 365 days a year
Rapid response times for both business and after hours tailored to your site and specific needs
Continuous delivery to ensure uninterrupted business operations
Implementation services available

Customer Portal Login

Already a customer? Login to the Customer Portal or Marketplace Portal.

Customer Service for Customer Success

Digital Realty's Customer Service Centre provides trained technicians who can support your data centre operations, 24/7 at designated Digital Realty locations around the world.

US: +1.877 357 7782
EU: 00800 7711 9500
Australia: +61 383611501
Singapore: +65 65053912
Hong Kong: +852 22817502
customersuccess@digitalrealty.com

On-Demand & Scheduled Services

Many services are available On-Demand. Bulk purchase and subscription plans available at discounted hourly pricing.

Examples of On-Demand Services

One-time tape swaps: Tapes for backup systems are changed on request
Power cycling of equipment: Perform Hard Reboots or Soft Reboots
Patch cord installation: Install patch cables based on customer direction
Equipment assistance: Assist with transport of large pieces of equipment within the data centre
KVM availability: Provide screen outputs before and after reboots

Examples of Scheduled Services

Cross Connect Infrastructure: Install temporary loopbacks to verify physical media continuity from provider demarcation panel to the customer premises hand-off
Equipment Inventory: Detailed rack elevation drawings can be provided
Deployment: Rack & Stack of equipment and structured cabling installation
Pre-scheduled event support: On-site support for maintenance windows and other planned events
Recurring events: Schedule routine events such as daily/weekly/monthly tape swaps versus opening a new service request each time