Rapid-Response Support, Technicians on site 24/7

Our data centre remote hands technicians serve as an extended member of your in-house team of experts to help deliver the highest standard of performance for your needs.

Services are available on-demand and can also be scheduled in advance to support your business.

Digital Realty Data Centre Solutions® services include Data Centre

Remote Hands Services, which perform a wide range of remote management and troubleshooting tasks to keep you up and running.

Data Centre Remote Hands Save Time and Resources

24x7 coverage, 365 days a year
Rapid response times for both business and after hours tailored to your site and specific needs
Continuous delivery to ensure uninterrupted business operations
Implementation services available

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Customer Service for Customer Success

Digital Realty's Customer Service Centre provides trained technicians who can support your data centre operations, 24/7 at designated Digital Realty locations around the world.

US: +1.877 357 7782
EU: 00800 7711 9500
Australia: +61 383611501
Singapore: +65 65053912
Hong Kong: +852 22817502
customersuccess@digitalrealty.com

On-Demand & Scheduled Services

Many services are available On-Demand. Bulk purchase and subscription plans available at discounted hourly pricing.

Examples of On-Demand Services

One-time tape swaps: Tapes for backup systems are changed on request
Power cycling of equipment: Perform Hard Reboots or Soft Reboots
Patch cord installation: Install patch cables based on customer direction
Equipment assistance: Assist with transport of large pieces of equipment within the data centre
KVM availability: Provide screen outputs before and after reboots

Examples of Scheduled Services

Cross Connect Infrastructure: Install temporary loopbacks to verify physical media continuity from provider demarcation panel to the customer premises hand-off
Equipment Inventory: Detailed rack elevation drawings can be provided
Deployment: Rack & Stack of equipment and structured cabling installation
Pre-scheduled event support: On-site support for maintenance windows and other planned events
Recurring events: Schedule routine events such as daily/weekly/monthly tape swaps versus opening a new service request each time

Download Brochure

Download our Remote Hands Brochure to learn more.

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Insights

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